Supporting the Helix team and the NHS to understand what is working well and what could be improved across multiple cancer pathways
Project aims:
Imperial College Healthcare NHS Trust wanted to understand what most needs to be improved across all cancer pathways.
Inclusively supported the Helix team to conduct research and workshops with a wide range of cancer patients and cancer healthcare staff members across multiple cancer pathways to understand what most needs to be improved.
Imperial Hospital is now using this insight to prioritise where to focus on making improvements.
Project approach
Charley supported the Helix team to run research interviews and workshops with patients and staff members across a variety of cancer pathways to help understand the core areas of improvement needed.
We worked with some lived experience representatives to co-design the research and workshop to ensure they were run in an sensitive, inclusive and accessible way. one of the lived experience representatives also helped us to run the workshop.
Workshops and interviews with patients:
We gave people the option of coming to a research chat or a workshop to ensure we could involve people in a way that they felt most comfortable. People really enjoyed meeting other patients at the workshop and some people preferred to have an online call or to meet at the hospital after an appointment and chat with us that way.
Workshops and interviews with staff:
Charley helped the Helix team to run workshops with staff around each cancer pathway E.g. Prostate cancer, Breast cancer, Lung cancer etc. Each workshop had admin staff, doctors, nurses, surgeons, radiologists and everyone in between who helped to deliver that cancer pathway. These workshops focused on mapping out the pathways and what could be improved.
The outcomes and impact:
Imperial Hospital is now using this insight to prioritise where to focus on making improvements.
Thank you to the amazing Helix team for bein so great to work with and thanks to Maggies and Imperial for all of your support with this work.
Client: Helix, NHS
Services: Service Design, User Research, Design Research
Team: Charley Pothecary and the Helix Centre team